Cancellation & refund policy

Last updated 8 November 2026

Cancelling an order

• Before the kitchen accepts it: you can cancel from the order screen in the app, free of charge.
• After the kitchen accepts it: cooking has started, so the order can no longer be cancelled.
• If our kitchen can't take your order (for example, an item has run out), we cancel it and you are not charged. Any amount you paid online is refunded in full.

Refunds for online payments

• When a prepaid order is cancelled as above, we refund the full amount you paid, including fees and GST, to the same UPI account or payment method you used.
• The refund is started automatically, usually within minutes of the cancellation. The app shows its status.
• Your bank usually credits it within 5–7 working days; many UPI refunds arrive sooner.
• Cash-on-delivery orders that are cancelled are never charged, so there is nothing to refund.

Problems with a delivered order

If something was missing, wrong or not right with your food, please contact us within 24 hours of delivery with your order code (SV-…) and, if possible, a photo. We'll review it and, where the problem is on our side, refund the affected items or replace them.

Payments

Online payments are processed securely by Razorpay. We never see or store your UPI PIN or bank details.